.png)
SHIPPING & RETURNS
Shipping Policy
Processing Times
Orders are normally processed and dispatched within 1–3 working days after your order has been placed.
During busy periods, product launches, sales, or holidays, processing times may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email with your tracking information where tracking is available.
UK Shipping
We currently offer shipping within the United Kingdom.
Standard UK Delivery: 2–5 working days after dispatch.
Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to the courier, weekends, bank holidays, adverse weather, or other circumstances outside of our control.
Any applicable shipping costs will be displayed at checkout before you complete your purchase.
Tracking
Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.
Please ensure that the delivery address and contact information provided at checkout are correct. Football Locker cannot be held responsible for delays or delivery issues caused by an incorrect or incomplete address.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the issue with the delivery provider.
Please allow the full estimated delivery period to pass before contacting us about a delayed order.
If a parcel is confirmed as lost by the delivery provider, we will work with you to resolve the issue.
Incorrect Delivery Address
Customers are responsible for providing the correct delivery address at checkout.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made.
If an order has already been dispatched to an incorrect address, additional postage may be required to resend the order.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the item.
We will assess the issue and work with you to find an appropriate solution.
International Shipping
At this time, Football Locker only offers shipping within the United Kingdom unless otherwise stated on the product or checkout page.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through the contact details provided on our website.
Football Locker
Your home for football shirts.
Return & Exchange Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
-
Be unused and unworn.
-
Be in its original condition.
-
Have all original tags and labels attached.
-
Be returned in its original packaging where possible.
-
Not have been washed, damaged, altered, or personalised.
Items that do not meet these conditions may not be eligible for a return.
How to Request a Return
To request a return, please contact us through the contact details provided on our website.
Please include:
-
Your order number.
-
The item(s) you wish to return.
-
The reason for the return.
-
Any relevant photographs if the item is damaged or faulty.
We will provide you with instructions on how to return your item.
Please do not send an item back without contacting us first.
Return Postage
Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of returning the item.
We recommend using a tracked delivery service when returning an item, as Football Locker cannot be responsible for items that are lost or damaged while being returned.
Exchanges
We may offer exchanges for a different size or item, subject to availability.
If the requested replacement is unavailable, we may offer you a refund instead.
Please contact us before returning an item to arrange an exchange.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or different from the item you ordered, please contact us as soon as possible.
Please provide your order number and photographs showing the issue. We will assess the situation and, where appropriate, arrange a replacement or refund.
Personalised Items
Personalised items, including shirts with names or numbers added at the customer's request, may not be eligible for return or exchange unless the item is faulty or we have made an error with the personalisation.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been
approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional time to process the refund once it has been issued.
Sale Items
Sale and discounted items may still be eligible for returns where required by applicable consumer law. Any specific exclusions will be clearly stated on the relevant product page.
Your Consumer Rights
Nothing in this policy affects your statutory rights as a consumer under UK law. If an item is faulty, not as described, or does not meet the required standards, you may have additional rights under applicable consumer protection legislation.